Quality and Performance Excellence

Packed with cutting-edge coverage that includes the latest theory and practices from the field, Quality and Performance Excellence, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Discussions of the Baldrige criteria are updated to reflect 2015-16 criteria. The eighth edition also includes new examples, experiential exercises, and case studies. Providing practical experience, many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.