the Work of Management: A Daily Path to Sustainable Improvement

Author and CEO Jim Lancaster tells a practical and inspiring story on two levels. It’s a close-up, candid look at his personal transformation as a leader. It’s also a practical, in-depth, business case study of Lantech’s lean transformation, relapse, and comeback that American manufacturing – and other industries — can use to profitably transform themselves.

In his engaging story, Lancaster reveals: Why Lantech, a stellar lean performer for a decade, struggled over time (like many other companies) to sustain gains and improve financial performance. Why 60 to 90 minutes of daily frontline management activities are a CEO’s most important minutes of the day for sustaining and growing their business. 8 steps executives can take to lead experiments to create a bullet-proof, real-time daily management system without expensive consultants.

Why daily management requires a major shift in managers’ mindsets and behaviors from giving orders and judging individuals on performance to asking questions and enabling good work by people at lower levels so metrics are routinely met. How daily management and sustainable continuous improvement produces dramatic positive effects on the bottom line.