Lean Six Sigma for Service
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
- Vydavateľstvo
- McGraw-Hill, 2003
- Počet strán
- 300
Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean—today's major quality improvement initiatives—explain only how to implement these techniques in a manufacturing environment... Čítať viac
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- Angličtina
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