An accident has occurred on the plant floor. How does someone determine what caused it? Or what if there has been an error in the production line that has led to the company manufacturing defective products? What does the company do? The answer is root cause analysis, a process that allows a company to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it. Organized in a straightforward manner, the book takes the reader step-by-step through this proven method. The author, Max Ammerman, is an expert in the field and implemented the method while at Florida Power and Light. The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, the reader will grasp the core concepts quickly and begin applying them.Appendices,contain forms and worksheets for implementing the root cause analysis process, as well as a valuable case study.